1. Introduction
We understand the importance of your privacy. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit our website, place orders, or interact with our services as a cross - border e - commerce independent site. By using our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
- Contact Information: We collect your name, email address, phone number, and shipping address when you place an order, create an account, or contact our customer service. This information is necessary to process your orders, communicate with you about your purchases, and ensure successful delivery.
- Payment Information: To complete transactions, we collect payment details such as credit card numbers, expiration dates, and security codes. However, we do not store your full payment information on our servers. Instead, we use secure third - party payment processors that comply with industry - standard security measures, like PCI - DSS (Payment Card Industry Data Security Standard).
- Account Information: If you choose to create an account with us, we collect a username and password, as well as any additional information you choose to provide, such as your profile picture or preferences.
2.2 Non - Personal Information
- Device and Browser Information: We automatically collect information about the device you use to access our website, including the type of device, operating system, browser type, and IP address. This information helps us improve the performance of our website, detect and prevent fraud, and analyze usage patterns.
- Usage Data: We track how you interact with our website, such as the pages you visit, the products you view, the searches you conduct, and the actions you take. This data is used to personalize your shopping experience, recommend products, and optimize our website.
3. How We Use Your Information
- Order Processing: We use your personal information to process and fulfill your orders, including shipping products, providing order updates, and handling returns and refunds.
- Communication: We may send you emails, SMS messages, or push notifications regarding your orders, promotions, new product announcements, and important account - related information. You can opt - out of marketing communications at any time through the unsubscribe links provided in our messages.
- Personalization: By analyzing your usage data and preferences, we personalize your shopping experience, recommend products that may interest you, and display relevant advertisements.
- Security and Fraud Prevention: We use your information to detect and prevent fraud, protect the security of our website and services, and enforce our terms of use.
- Improvement: We analyze the collected data to improve our website, services, products, and customer support.
4. Information Sharing
- Third - Party Service Providers: We may share your personal information with trusted third - party service providers who assist us in operating our business, such as payment processors, shipping carriers, marketing agencies, and data analytics companies. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
- Legal Requirements: We may disclose your personal information if required to do so by law, such as in response to a court order, subpoena, or government request, or to protect our rights, property, or the safety of our customers and employees.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include encryption of sensitive data, secure servers, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
- Access and Update: You have the right to access, correct, or update your personal information by logging into your account on our website or contacting our customer service.
- Deletion: In certain circumstances, you may request the deletion of your personal information. Please note that we may need to retain some information for legal, accounting, or security purposes.
- Opt - Out: You can choose to opt out of receiving marketing communications from us at any time. Additionally, you can adjust your browser settings or use third - party tools to control the collection of certain types of information, such as cookies.
7. Cookies and Similar Technologies
We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, improve the functionality of our website, and analyze usage data. You can manage your cookie preferences through your browser settings, although disabling cookies may affect the performance and functionality of our website.
8. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 16, we will delete such information from our records as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and indicate the date of the last update. Your continued use of our services after the posting of the updated policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our privacy team at support@calacash.com. We will respond to your inquiries as promptly as possible.
