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Terms of Service

Last update 2025-07-06


1. Introduction

These Terms of Service (“Terms”) govern your use of our cross - border e - commerce independent website and services (the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Services. We reserve the right to update or modify these Terms at any time. It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes to the Terms constitutes your acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our Services. If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. We reserve the right to refuse service to anyone for any reason at any time.

3. Account Creation and Use

  • Account Registration: To use certain features of our Services, such as placing orders, you may be required to create an account. You are responsible for maintaining the confidentiality of your account username and password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
  • Account Security: You are solely responsible for the security of your account. We will not be liable for any losses or damages arising from unauthorized access to your account. However, we will use reasonable efforts to assist you in the event of a security incident.

4. Product and Service Descriptions

We make every effort to accurately describe and depict the products and services available on our website. However, we do not guarantee that product descriptions, prices, availability, or other content on our website are accurate, complete, reliable, current, or error - free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5. Orders and Payments

  • Order Placement: When you place an order, you are making an offer to purchase products or services from us. We reserve the right to accept or decline your order for any reason. Your order will be considered accepted when we send you an order confirmation email.
  • Payment: You agree to pay all fees and charges associated with your orders, including product prices, shipping fees, taxes, and any other applicable charges. We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you have the legal right to use the payment method and authorize us to charge you for the total amount of your order.
  • Payment Processing: We use third - party payment processors to handle payments. Your payment information is subject to the privacy policies of these payment processors. We are not responsible for any errors, delays, or issues related to payment processing.

6. Shipping and Delivery

Shipping times and costs are described in our [Shipping Policy]. We are not responsible for any delays in shipping or delivery caused by factors beyond our control, such as customs inspections, natural disasters, or carrier - related issues. Once a product has been shipped, you assume all risks of loss or damage.

7. Returns and Refunds

Our returns and refunds policy is outlined in our [Returns Policy]. You must comply with the terms and conditions of the Returns Policy to be eligible for a return or refund. We reserve the right to reject any return request that does not meet the requirements of the Returns Policy.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of [Your Company Name] or its licensors and is protected by copyright, trademark, patent, and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. User Conduct

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not:
  • Use our Services to transmit or distribute any viruses, malware, or other harmful code;
  • Interfere with or disrupt the operation of our website or servers;
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity;
  • Use our Services to engage in any illegal, unethical, or fraudulent activities.
We reserve the right to suspend or terminate your access to our Services at any time if we believe that you have violated these Terms or engaged in any improper conduct.

10. Limitation of Liability

To the maximum extent permitted by law, in no event shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our Services, even if we have been advised of the possibility of such damages. Our total liability to you for all claims arising from your use of our Services shall not exceed the total amount you have paid to us for the products or services in question.

11. Indemnification

You agree to indemnify, defend, and hold us, our affiliates, officers, directors, employees, agents, and licensors harmless from and against any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or in connection with your use of our Services, your violation of these Terms, or your infringement of any third - party rights.

12. Governing Law and Jurisdiction

  • For users in the United States: These Terms shall be governed by and construed in accordance with the laws of the State of California, United States. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in California.
  • For users in the European Union: These Terms shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Ireland.
  • For users in other regions: These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore. However, if applicable local laws in your country provide more favorable consumer protection rights, those local laws will prevail to the extent of the conflict.

13. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and us regarding your use of our Services and supersede all prior agreements and understandings, oral or written, relating to the same subject matter.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at support@calacash.com.