Returns Policy

1. Eligibility for Returns

• Inspection and Return Window at China Warehouse: All products are thoroughly inspected upon arrival at our China warehouse. If any issues such as damage, defects, or incorrect items are identified during this inspection process, we will promptly notify you. You have the option to request a return within 48 hours of receiving our notification. To be eligible for return, the item must remain in its original, unaltered state, along with all original tags, packaging, and accessories intact.
• Post - Shipment Policy: Once an item has been shipped from our China warehouse, regardless of the reason, returns will not be accepted. This includes situations where you change your mind, the item no longer meets your needs, or any other non - quality - related issues that arise after shipment. This policy is in place due to the complexity of international logistics and to ensure the integrity of our supply chain.

2. How to Initiate a Return (When Eligible)

• Contact Us: If you are eligible for a return based on the inspection results at our China warehouse, please contact our customer service team immediately at support@calacash.com. Provide your order number, details about the identified issue, and any relevant images or descriptions to assist us in processing your request.
• Return Authorization: Our customer service team will review your request and, if approved, will issue you a Return Merchandise Authorization (RMA) number and provide you with return instructions, including the return address within the China warehouse. Make sure to clearly mark the RMA number on the outside of the return package for proper identification.

3. Return Shipping

• Return Shipping Costs: When a return is approved due to issues identified during the China warehouse inspection, we will cover the cost of return shipping. We will provide you with a prepaid shipping label or reimburse you for the actual shipping expenses upon successful return and inspection of the items.
• Shipping Method: To ensure the safe return of the item, we recommend using the shipping method specified in our return instructions. If no specific method is mentioned, please use a trackable shipping service and obtain proof of postage. This helps us monitor the return process and ensure that your item is received and processed correctly.

4. Inspection and Refund Process

• Inspection: After we receive the returned item at our China warehouse, our team will conduct a second inspection to verify the reported issue and ensure that the item meets the return eligibility criteria. This inspection process typically takes 1 - 3 business days.
• Refund: If the item passes the inspection, we will issue a refund to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider. Credit card and debit card refunds may take 3 - 10 business days, while PayPal refunds are usually processed within 24 hours.

5. Contact Us